Privacy Policy

Last updated: September 2026

Hi-Tech Pools & Construction respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act, 2013 (“POPIA”).

This Privacy Policy explains what personal information may be collected through hi-techpools.co.za, why it is collected, how it may be used and the choices available to you.

1. Who We Are

This website is operated for Hi-Tech Pools & Construction, a South African business providing pool, construction, outdoor and related property services.

For privacy-related enquiries, you may contact us at:

Email: info@hi-techpools.co.za

Website: hi-techpools.co.za

2. Personal Information We May Collect

When you contact us or submit an enquiry through this website, we may collect information such as:

• Your name
• Email address
• Telephone or WhatsApp number
• Area or suburb
• The service you are interested in
• Information included in your enquiry or message
• Any other information you voluntarily provide to us

The website may also collect limited technical information automatically, such as your IP address, browser type, device information, referring page and basic website-usage information where required for security, performance or analytics.

3. How We Collect Personal Information

Personal information may be collected when you:

• Submit a contact or quotation form
• Contact us by email
• Contact us by telephone or WhatsApp
• Interact with the website
• Voluntarily provide information during a quotation or service enquiry

We aim to collect only the information reasonably required to respond to your enquiry, provide services or operate the website effectively.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Discuss your service requirements
• Prepare or arrange quotations
• Contact you regarding your enquiry
• Provide requested services
• Maintain reasonable business and communication records
• Improve our website and customer experience
• Protect the website against spam, misuse and security threats
• Comply with applicable legal or regulatory obligations

We do not intend to use personal information for purposes that are materially unrelated to the reason it was collected without an appropriate basis or further consent where required.

5. Website Enquiry Forms

Information submitted through the website enquiry form is used to allow Hi-Tech Pools & Construction to respond to your request.

Depending on the website configuration, form submissions may be transmitted by email and may also be temporarily or securely stored within the website system for administrative, troubleshooting or recordkeeping purposes.

Please avoid submitting unnecessary sensitive or confidential information through a general website enquiry form.

6. Calls, Email and WhatsApp

If you contact Hi-Tech Pools & Construction by telephone, email or WhatsApp, the information you provide may be used to communicate with you about your enquiry, quotation or service request.

Third-party communication platforms may process information according to their own privacy policies and terms.

7. Cookies and Website Technologies

This website may use cookies or similar technologies where necessary for website functionality, security, spam prevention, performance and user experience.

Cookies are small files stored on your device that may help the website function correctly or understand how visitors interact with the site.

Where optional analytics or other non-essential tracking technologies are introduced, they should be managed in accordance with applicable privacy requirements.

You may control or delete cookies through your browser settings, although disabling certain cookies may affect how parts of the website function.

8. Spam and Security Protection

The website may use automated anti-spam and security services to distinguish genuine visitors from automated or abusive traffic.

These services may process limited technical information, such as IP addresses, browser characteristics and interaction data, for fraud, spam and security-prevention purposes.

9. Sharing of Personal Information

We do not sell your personal information.

Personal information may be shared only where reasonably necessary with:

• Website hosting or technical service providers
• Email and communication service providers
• Website security or anti-spam providers
• Contractors or service providers assisting with the requested work, where appropriate
• Professional advisers where reasonably necessary
• Authorities where disclosure is required by law

Where third-party service providers process information on our behalf, they are expected to handle that information appropriately and only for the relevant service purpose.

10. International Processing

Some technology providers used by the website or communication services may operate systems or infrastructure outside South Africa.

Where personal information is processed or stored outside South Africa, reasonable steps should be taken to ensure that the information receives appropriate protection in accordance with applicable data-protection requirements.

11. Information Security

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, internet transmission or electronic-storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary website forms, email or WhatsApp unless it is necessary and appropriate.

12. How Long We Keep Personal Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business-record purposes, or where retention is required by law.

Information that is no longer reasonably required should be securely deleted, destroyed or anonymised where appropriate.

13. Your Rights

Subject to applicable South African law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion or destruction of information where legally appropriate
• Object to certain processing of your personal information
• Withdraw consent where processing depends on consent
• Raise a complaint about how your personal information has been handled

Requests may be sent to:

info@hi-techpools.co.za

We may need to verify your identity before providing, correcting or deleting personal information.

14. Children’s Personal Information

This website is intended for general business and service enquiries and is not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website without appropriate authority where required.

15. External Links

The website may contain links to third-party websites or platforms, including social-media or communication services.

Hi-Tech Pools & Construction is not responsible for the privacy practices, security or content of third-party websites. You should review the relevant third party’s privacy policy before providing personal information to them.

16. Information Regulator

If you believe your personal information has been handled in a manner that does not comply with POPIA, you may raise the matter with Hi-Tech Pools & Construction first so that the concern can be addressed.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

Current information regarding complaints and data-protection rights is available from the Information Regulator through its official channels.

17. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, business practices, technology or applicable legal requirements.

The latest version will be published on this page and the Last updated date will be amended accordingly.

18. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Hi-Tech Pools & Construction
Email: info@hi-techpools.co.za
Website: hi-techpools.co.za